WooCommerce Support Ticket System

The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to mange user and order support tickets! In this way the Shop admin can easily keep track and give support for order and users issues!

DOCUMENTATION

THE IDEA

WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:

1. Order tickets: related to orders issues
2. User tickets: realted to users issues
3. New Pay Per Ticket: For more details read the related paragraph

Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin needs!

ORDER TICKETS

Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area the user can submit new tickets request support for that particular orders, read the admin replies for the already submitted tickets and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).

The order ticket system can also be completely disabled or it can be disabled only for the desired order statuses. Just go to the plugin Options menu and configure its display settings according to your needs!

Note: Guest customer can access the order ticket via the Thank you page. The new ticket notification emails will generate a link to that page by using the {order_page_url} shortcode.

USER TICKETS

Is automatically displayed in the My account page in its own tab called Personal Ticket Area (text can be customized via texts menu) and can optionally be displayed in any frontend page by using the special [wcsts_ticket_area] shortcode. This ticket type works in the same way of order ticket for the exception that it is associated with a specific user (the user must be logged to access the ticket area) rather than an order. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system by default is disabled. It can be enabled via the Options menu).

PAY PER TICKET

The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions. The product quantity will affect the number of questions that the user will be able to ask. Note: if the order contains at least one Pay per ticket product, the regular order ticket opening will be disabled.

To assign the number of questions to a product, just edit it and in the General tab you will find an input field name Questions number. For variable product, the Question number setting will be editable for each variant via the Variations tab.

Exampe:

1. The admin binds 6 questions to Product 1
2. The user buys 2xProduct 1
3. Once the order will be payed, The plugin will open a Pay Per Ticket having 12 questions

Number of questions left can be editable by the admin using the ticket edit page.

The user can buy multiple products having questions bound to them. The plugin will open a ticket for each of them

Pay per ticket area is displayed in the frontend by using the special [wcsts_pay_per_ticket_area] shortcode in any page supporting shortcodes. The ticket area will be displayed only for registered users, for non registered users will be displayed a login message. To customize the login message, just use the following format: [wcsts_pay_per_ticket_area]Type the message you want to display, html code is accepted[/wcsts_pay_per_ticket_area]